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Accidents · NTSB ENG15IA024 · Final report

Bombardier INC DHC 8 incident near Windsor Locks, Connecticut, June 5, 2015

On June 5, 2015 at about 4:15 pm local time, a 1998 Bombardier INC DHC 8, registered N363PH, suffered minor damage in an incident during approach (IFR initial approach) near Windsor Locks, Connecticut (Bradley Intl airport). It was flown under scheduled airline rules (Part 121). No one was hurt; 37 people were on board or involved. The weather was visual conditions (good weather).

The NTSB's probable cause their words, unchanged

The arcing failure of the windshield heat power wire on the right windshield due to unknown reasons. Contributing to the severity of the fire was the lack of training or guidance provided to the crew for selecting the windshield heat to off that would cut power to the circuit.

Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.

What the record shows

Date
June 5, 2015 · about 4:15 pm local time
Place
Windsor Locks, Connecticut · Bradley Intl · map
Type
Incident
Injuries
No one was hurt; 37 people were on board or involved.
Weather
visual conditions (good weather)
Aircraft
Bombardier INC DHC 8 202, built 1998
Registration
N363PH · registry record · serial 520
Damage
Minor damage
Flight
Flight · scheduled airline rules (Part 121)

The NTSB's narrative final · quoted from the NTSB record

The airplane suffered an in-flight fire at the right windshield terminal block while on approach to the destination airport. The flight crew donned oxygen masks, declared an emergency, landed without incident, and performed an emergency evacuation. Examination of the windshield revealed that it had been installed on the airplane since manufacture more than 17 years prior to the incident, which far exceeded the average life of 8.2 years reported by the windshield manufacturer. The windshield exhibited typical signs of aging with ample evidence of moisture ingression into the laminate around the edges of the windshield. The aging discrepancies noted were within the published limits and did not contribute to the failure. The fire damage was concentrated in an area between the upper edge of the terminal block and the lower edge of the windshield gasket where the power wire was routed. The power wire was melted through in this area but remained soldered to the bottom of the terminal block indicating an arcing failure of the power wire. The damage and melting precluded determining if there was any pre-existing damage to the power wire prior to the incident. The arcing of the power wire produced enough localized heating to melt the glass and cause the fracture of the inner glass pane. Examination of the maintenance records showed that the operator was in compliance with all recommended inspections from the airplane manufacturer, and the most recent inspection occurred more than 2 years and 3,500 flight hours prior to the incident with no discrepancies. The windshield manufacturer recommends inspection of the windshields at intervals significantly less than the airplane manufacturer. The crew reported at least two attempts to extinguish the fire, but the fire continued, eventually extinguishing itself. The windshield heat selector switch was found in the normal position which would continue to provide power to the windshield heating system. Switching the windshield heat selector to off would have cut power to the circuit eliminating the arcing and fire. There is no training or guidance provided to the crew for windshield arcing, smoke, fire, or overheat events.

The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.

The factual record from the NTSB's investigation tables, in plain English

What happened, in order

  1. Fire/smoke (non-impact) during approach (IFR initial approach) defining event

The NTSB's findings

  • cause Aircraft › Aircraft systems › Ice/rain protection system › Windows/windshields & doors › Failure
  • factor Personnel issues › Experience/knowledge › Training › Total instruct/training recvd › Flight crew

Pilot

  • Certificate: airline transport pilot, flight instructor, commercial pilot, private
  • Ratings: multi-engine land; single-engine land; instructor: airplane single-engine; instructor: instrument airplane; instrument: airplane
  • Flight time: 2,860 hours in all; 2,000 in this make and model; 145 in the last 90 days; 80 in the last 30 days; 1,379 as pilot in command; 356 on instruments
  • Last flight review: January 29, 2015
  • Medical certificate: Class 1 (without waivers/limitations)
  • Seat: left
  • Injury: no injuries

Co-pilot

  • Certificate: airline transport pilot, flight instructor, commercial pilot, private
  • Ratings: multi-engine land; single-engine land; instructor: airplane single-engine; instrument: airplane
  • Flight time: 2,995 hours in all; 1,100 in this make and model; 177 in the last 90 days; 70 in the last 30 days; 1,850 as pilot in command; 381 on instruments
  • Last flight review: February 26, 2015
  • Medical certificate: Class 1 (without waivers/limitations)
  • Seat: rgt
  • Injury: no injuries

The aircraft

  • Airframe total time: 31,984 hours
  • Last inspection: continuous airworthiness programme, June 3, 2015
  • Maximum gross weight: 36,301 lb
  • Seats: 41
  • Landing gear: retractable
  • Engine 1: P&W Canada PW123D (turboprop); 25,041 hours total
  • Engine 2: P&W Canada PW123D (turboprop); 29,623 hours total
  • Operator: Champlain Enterprises INC

The flight

  • Departed from: EWR Newark NJ at 3:34 pm
  • Destination: BDL Windsor Locks CT
  • Flight plan: IFR
  • Runway 06, 9,510 ft by 200 ft
  • A second pilot was aboard

Weather at the time

  • Light: daylight
  • Wind: at 3 knots
  • Visibility: 10 statute miles
  • Sky: broken clouds at 25,000 ft; a few clouds at 4,500 ft
  • Temperature: 70°F (21°C), dew point 48°F (9°C)
  • Altimeter: 30.06 inHg
  • Observation at 3:51 pm from KBDL

Injuries

FatalSeriousMinorNone
Cabi1
Flight crew2
Passengers34

Documents from the investigation the NTSB's docket: the evidence folder behind the report

The docket, the folder of records gathered during an investigation (maintenance records, photographs, witness statements, examinations), has not been read from the NTSB for this case yet; the list appears here once it has. Open the docket at the NTSB.

Other NTSB records under N363PH the same tail number, which may have belonged to a different aircraft at the time

2005-08-29SEA05LA184 · accident near Portland, OR · substantial damage · no injuries

Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.