Customer Service Agent

Island Air Service is seeking a Customer Service Agent. The primary duties consist of greeting customers, assisting with check in, confirming reservations, and handling payments. The CSA is responsible for maintaining the front lines of communication with the customer.

Duties include: Making passenger reservations Rescheduling/re-accommodating passengers on cancelled flights Schedule passenger and freight movements utilizing an electronic airline management system Check-in passengers for flights Collect payments from passengers, to include the use of calculator, cash register, and credit card machine Keep a well-groomed appearance Maintain a positive attitude and overall enthusiastic disposition while interacting with customers Maintain a clean and organized work environment Maintain a clear line of communication with coworkers and supervisors Routinely be able to lift, push, or pull checked baggage up to 50 pounds Multi-task in a fast-paced work environment, to include the use of a multi-line telephone, fax machine, and computer printer. Have knowledge of Kodiak Island and the locations we service Be able to quote schedules and costs Occasionally operate company vehicles in an official capacity Assist in the training of new CSA's Process fuel sales