Boeing 787 incident near Santiago, Cl, January 21, 2025
On January 21, 2025 at about 3:54 pm local time, a Boeing 787, registered PHBHO, suffered minor damage in an incident during pushback/towing near Santiago. It was flown under scheduled airline rules (Part 121). The NTSB record does not give the injuries.
The NTSB's probable cause their words, unchanged
The NTSB has not yet published a probable cause for this incident. Investigations usually take one to two years; this page updates when the final report is released.
Source: NTSB aviation accident database, copy made November 2, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- January 21, 2025 · about 3:54 pm local time · cases in 2025
- Place
- Santiago, Chile
- Type
- Incident
- Injuries
- The NTSB record does not give the injuries.
- Weather
- not recorded
- Aircraft
- Boeing 787 9 · all 787s on the register
- Registration
- PHBHO · registered outside the United States
- Damage
- Minor damage
- Flight
- Flight · scheduled airline rules (Part 121)
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Powerplant sys/comp malf/fail during pushback/towing defining event
The aircraft
- Landing gear: fixed
- Operator: Klm Royal Dutch Airlines
Weather at the time
- Temperature: 0°F (-18°C), dew point 0°F (-18°C)
Documents from the investigation the NTSB's docket: the evidence folder behind the report
The NTSB has not released the docket for this case yet. The docket, the folder of records gathered during an investigation (maintenance records, photographs, witness statements, examinations), is usually released when the investigation is nearly complete, and the list here is refreshed when it appears. Check at the NTSB.
Connections how this case links to the rest of the register
- Boeing 787 Dreamliner 214 registered today · the model family and its accident history
- Boeing 6,677 aircraft on the register
The whole map of how records connect · these connections as data: /graph/accident/ENG25WA017.json.
The bigger picture in Aviation Analytics: accidents over time since 1982, by model, by phase of flight and conditions, by place and on the map.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text does not name anyone involved, its policy at this time. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.