Boeing 737 accident near Centerville, Tennessee, May 2, 2025
On May 2, 2025 at about 5:00 pm local time, a 2006 Boeing 737, registered N247WN, was substantially damaged in an accident during enroute (descent) near Centerville, Tennessee. It was flown under scheduled airline rules (Part 121). No one was hurt; 149 people were on board or involved. The weather was visual conditions (good weather).
The NTSB's probable cause their words, unchanged
An encounter with hail during descent.
Source: NTSB aviation accident database, copy made October 4, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- May 2, 2025 · about 5:00 pm local time
- Place
- Centerville, Tennessee · map
- Type
- Accident
- Injuries
- No one was hurt; 149 people were on board or involved.
- Weather
- visual conditions (good weather)
- Aircraft
- Boeing 737 7H4, built 2006 · all 737s on the register
- Registration
- N247WN · registry record · serial 32508
- Damage
- Substantial damage
- Flight
- Flight · scheduled airline rules (Part 121)
The NTSB's narrative final · quoted from the NTSB record
On May 2, 2025, at 1200 pm central daylight time, Southwest Airlines flight 2231 (SWA2231) encountered turbulence and hail during initial descent into Nashville International airport (BNA), Nashville, Tennessee. The flight was a regularly scheduled passenger flight from Austin-Bergstrom International airport (AUS) to BNA. As a result of the hail, the airplane sustained substantial damage to the leading edges of the wings and horizontal stabilizer. The flight continued to its destination without further incident. Figure 1. Right wing leading edge damage. (Source: Southwest Airlines) Figure 2. Left horizontal stabilizer leading edge damage. (Source: Southwest Airlines) The flight crew reported that thunderstorm activity was forecast for their arrival at BNA, and they observed weather approaching the airport using a weather application (WSI app) on their electronic flight bag (EFB). They planned and conducted a deviation to the north to avoid the weather. As the airplane passed the Memphis area, the captain asked the flight attendants to be seated early in the event of unforeseen turbulence. Prior to the encounter, while descending from flight level (FL) 360 toward FL240, the flight had been in clear air and the flight crew could see a cloud build-up at their 1:00 o’clock position. Air Traffic Control (ATC) also advised of “a cell” at their 12:30 to 1:00 o’clock position. However, after reviewing the on-board weather radar and the WSI app on the EFB, those sources did not depict any indications of weather directly ahead of the airplane. As the descent continued, the flight crew noticed below and ahead of the airplane was a flat stratus cloud layer, with no buildups. ATC advised of moderate to extreme precipitation at their 12:30 to 1:00 position, which the crew associated with the buildup they had visually seen at their 1:00 o’clock position. SWA2231entered the clouds at about FL320 and initially the ride was smooth, with occasional light chop. While at a speed of 290 knots, at FL280, SWA2231 suddenly encountered precipitation and turbulence. The captain recalled that the rain was very heavy and the excessive noise caused him to suspect hail, but he was unable to verify visually. He retarded the throttles and deployed the speed brake to slow to turbulent air penetration speed. After about 1 minute the heavy precipitation ceased, and the airplane levelled off at FL240, still in instrument meteorological conditions. The flight crew reported the moderate turbulence to ATC and continued to BNA. A review of weather records revealed that the National Weather Service’s (NWS) Aviation Weather Center had issued Convective SIGMET 99C at 1155 which was extended over the area for an area of severe embedded thunderstorms, moving from 250° at 40 knots, with maximum tops above FL450. Hail to one inch in diameter and wind gusts to 50 knots were possible with the storms. The NWS Storm Prediction Center had issued a severe thunderstorm weather watch at 0956 for a line of severe thunderstorms moving across Tennessee. Figure 3 shows the nearest WSR-88D weather radar base reflectivity image for the for 3.12° elevation scan at 1202, with SWA2231’s flight track position overlaid at 30 second intervals. The flight passed through an area of extreme intensity echoes up to 65 dBZ at lower elevation scans and 58.5 dBZ at the airplane’s flight level. The severe hail algorithm indicated hail to 1.58 inches in the vicinity of the flight track during the period with the maximum height of the 18.5 dBZ echoes or echo tops to FL446. Figure 3. NWS Nashville WSR-88D 3.12° base reflectivity image for 1202 CDT with flight track ending at 1704Z overlaid. Figure 4 is a software analysis cross section of the WSR-88D imagery at 1202, with the approximate flight track of SWA2231 overlaid in white and depicting the flight overflying a maximum reflectivity core of 60 dBZ and in echoes of 56.0 dBZ along the track. Figure 4. NWS WSR-88D radar imagery cross section at 1202 CDT with the approximate flight path of SWA2231 overlaid. The reason that the severe weather depicted in figures 3 and 4 was not depicted by the onboard weather radar system or the WSI app was not determined. The first officer did not recall the onboard radar system tilt setting(s) used at the time, and the onboard radar imagery was not recorded. The operator had no means to replicate which imagery was available to or used by the crew from the WSI app. The Federal Aviation Administration’s Aviation Weather Handbook notes the following about airborne weather radar: The radar display also does not provide assurance of avoiding instrument weather conditions from clouds and fog. A phenomenon called attenuation (see Section 15.2.5) may exist when a cell absorbs or reflects all of the radio signals sent by the radar system (see Figure 15-5). Attenuation may prevent the radar from detecting additional cells that might lie behind the first cell. This is sometimes referred to as a radar “shadow.” For aircraft equipped with airborne weather radar, pilots are expected to be familiar with the operating techniques and limitations of the specific system. It is important to note that while hail always gives a radar echo, it may fall several miles from the nearest visible cloud, and hazardous turbulence may extend to as much as 20 mi from the echo edge. The severe weather may not have been depicted to the crew on their resources due to radar limitations or the specific settings of the onboard radar (such as tilt and range), rapid development and/or movement of the severe weather, latency in the data provided by the weather application, or other factor(s). There was insufficient evidence available to determine if any of these characteristics were a factor or not.
The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Windshear or thunderstorm during enroute (descent) defining event
- Other weather encounter during enroute (descent)
The NTSB's findings
- Environmental issues › Conditions/weather/phenomena › Convective weather › Hail › Effect on equipment
Pilot
- Certificate: airline transport pilot, flight engineer
- Ratings: multi-engine land; single-engine land; instrument: airplane
- Flight time: 22,287 hours in all; 7,767 in this make and model; 145 in the last 90 days; 55 in the last 30 days; 14,525 as pilot in command; 743 on instruments
- Last flight review: January 17, 2025
- Medical certificate: Class 1 (without waivers/limitations)
- Seat: left
- Injury: no injuries
Co-pilot
- Certificate: airline transport pilot, flight instructor, commercial pilot
- Ratings: multi-engine land; single-engine sea; instructor: airplane single-engine; instructor: instrument airplane; instrument: airplane
- Flight time: 2,212 hours in all; 501 in this make and model; 238 in the last 90 days; 78 in the last 30 days; 1,504 as pilot in command; 900 on instruments
- Last flight review: August 25, 2024
- Medical certificate: Class 1 (with waivers/limitations)
- Seat: rgt
- Injury: no injuries
The aircraft
- Airframe total time: 62,571 hours
- Last inspection: continuous airworthiness programme, April 30, 2025
- Maximum gross weight: 155,000 lb
- Seats: 143
- Landing gear: retractable
- Engine 1: Cfm Intl CFM56-7B24 (turbofan); 62,074 hours total
- Engine 2: Cfm Intl CFM56-7B24 (turbofan); 67,143 hours total
- Operator: Southwest Airlines CO
The flight
- Departed from: AUS Austin TX at 3:33 pm
- Destination: BNA Nashville TN
- Flight plan: IFR
- A second pilot was aboard
Weather at the time
- Light: daylight
- Wind: from 210° at 3 knots, gusting 10
- Visibility: 6 statute miles
- Sky: a few clouds at 2,800 ft
- Temperature: 75°F (24°C), dew point 72°F (22°C)
- Altimeter: 29.90 inHg
- Observation at 12:10 pm from KMRC, 19 miles away
Weather report (METAR): KMRC 021710Z AUTO 21003G10KT 6SM HZ FEW028 FEW034 24/22 A2990 RMK A01
Injuries
| Fatal | Serious | Minor | None | |
|---|---|---|---|---|
| Cabi | 3 | |||
| Flight crew | 2 | |||
| Passengers | 144 |
Documents from the investigation the NTSB's docket: the evidence folder behind the report
3 documents, released by the NTSB on February 27, 2026. View them here, or download them; the NTSB redacts some personal details before release, and this site shows the NTSB's own titles rather than its file names.
| # | Document | What it is | |
|---|---|---|---|
| 1 | Pilot/operator Aircraft Accident Report, NTSB Form 6120.1 | PDF, 10 pages | View Download |
| 2 | Crew Statements | PDF, 3 pages | View Download |
| 3 | Weather Reports and Records | PDF, 9 pages | View Download |
The same docket at the NTSB · documents without a copy here are fetched from the NTSB when you open them.
Other NTSB records under N247WN the same tail number, which may have belonged to a different aircraft at the time
About this page
Everything above comes from the NTSB's public accident database: the narrative, probable cause and findings are the NTSB's own words, and the coded tables behind its report (pilot, aircraft, flight, weather, injuries, sequence of events) are written out in plain English. Pilots' ages, home towns and medical details are left out on purpose. The documents and photographs are the NTSB's docket, the folder of records gathered during the investigation, shown as the NTSB released them (the NTSB redacts some personal details first) and listed under the NTSB's own titles. This site's own text never names pilots, passengers or anyone else involved. A preliminary report describes what is known soon after the event and can change; the final report, with the probable cause, usually follows one to two years later and this page is refreshed when it does. Case number DCA25LA197.
