Boeing 767-322 accident near Chantilly, Virginia, August 3, 2023
On August 3, 2023 at about 6:06 am local time, a 2001 Boeing 767-322, registered N676UA, was substantially damaged in an accident during landing near Chantilly, Virginia (Washington Dulles Intl airport). It was flown under scheduled airline rules (Part 121). The NTSB record does not give the injuries. The weather was visual conditions (good weather).
The NTSB's probable cause their words, unchanged
Improper overhaul of the trunnion cross-pin hole that resulted in the development of stress corrosion cracking and eventual failure of the right forward trunnion.
Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- August 3, 2023 · about 6:06 am local time
- Place
- Chantilly, Virginia · Washington Dulles Intl · map
- Type
- Accident
- Injuries
- The NTSB record does not give the injuries.
- Weather
- visual conditions (good weather)
- Aircraft
- Boeing 767-322, built 2001 · all 767-322s on the register
- Registration
- N676UA · registry record · serial 30028
- Damage
- Substantial damage
- Flight
- Flight · scheduled airline rules (Part 121)
The NTSB's narrative final · quoted from the NTSB record
United Airlines flight 924 received an engine indicating and crew alerting system (EICAS) message regarding the main landing gear configuration after takeoff from Dulles International Airport (IAD). The flight returned to IAD and landed without incident. Post landing inspection revealed damage to the forward trunnion bearing and main gear beam. The flight crew reported that the departure sequence was normal. When the first officer retracted the landing gear, the flight crew received a “gear disagree” EICAS message. The flight crew ran the appropriate quick reference handbook (QRH) checklists to correct the issue, but the gear disagree message remained illuminated. The captain reported that they discussed the issue with dispatch and maintenance for guidance, and they decided to return to IAD for an overweight landing. During the approach into IAD, the normal gear extension did not work, and the crew performed an alternate gear extension per the QRH checklist. The captain reported that the left main and nose gear position indicators had green lights, but the right main gear indicator light was not illuminated. A “right side brace” caution message then appeared on the EICAS, and the captain initiated a go-around. The captain contacted dispatch again to discuss a course of action. The crew attempted to troubleshoot the landing gear issue with the assistance of engineering and maintenance crews on the ground but were unable to rectify the situation. The group agreed to have the aircraft conduct a flyby of IAD tower to visibly check the condition of the landing gear. IAD tower controllers confirmed that the right main gear was down but could not confirm if it was in a locked position. The decision was made to have the aircraft circle the airport to burn fuel to lighten the aircraft for landing. The passengers and flight attendants were prepared for the emergency landing and a possible evacuation. The flight crew stated that after running the appropriate QRH checklists, the captain performed the touchdown first on the left main landing gear, then the nose gear and then the right main landing gear. The crew stated the rollout was smooth and slow, and they avoided any abrupt actions. The airport fire rescue crew reported that there was no fire or smoke. The passengers, flight attendants and flight crew exited the airplane via airport mobile transport busses without injury. The airplane was examined by the operator after landing. The inspection found the right main landing gear trunnion, (see Figure 1) which is the upper end of the landing gear and attaches to the wing structure to support the airplane on the ground, and facilitates rotation of the gear on retraction, had fractured on the forward end. As a result of the fracture of the forward trunnion attachment, the rear trunnion became the main point of support for the right landing gear. The increased load on the rear main gear beam support damaged the rear trunnion bearing, bushing, and caused an overload crack in a web of the main gear beam. Additionally, the loss of the forward trunnion support allowed upper components of the right main landing gear to shift and damage some secondary structure and panels. Figure1. A graphic depicting the main landing gear with forward trunnion highlighted. (Source: United Airlines) The operator and Boeing conducted a metallurgical examination of the forward trunnion failure and identified an origin location (see Figure 2). The examination determined the fracture was initiated by stress corrosion cracking from pits that were present on the cross-pin hole. The crack continued to propagate by stress crack corrosion until the final fracture occurred by ductile separation. Further testing and material sampling of the origin in the cross-pin hole found that corrosion had not been completely removed at the last overhaul, and chrome finish was applied in the cross-pin hole instead of a cadmium and primer finish as specified in the component maintenance manual. As a result of this accident, United Airlines performed inspections on select 767-300 airplanes that had been overhauled at the same facility as N676UA with no similar findings. Figure 2. Pictures showing crack in trunnion at the cross-pin hole and resulting trunnion failure. (Source: United Airlines)
The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Landing gear not configured during landing
- Aircraft structural failure during landing defining event
- Landing gear not configured during initial climb
- Aircraft maintenance event during prior to flight
The NTSB's findings
- Aircraft › Aircraft structures › Fuselage › Gear attach fittings (on fus) › Failure
- Aircraft › Aircraft systems › Landing gear system › Main landing gear attach sec › Fatigue/wear/corrosion
- Aircraft › Aircraft systems › Landing gear system › Main landing gear attach sec › Incorrect service/maintenance
- Aircraft › Aircraft systems › Landing gear system › Main landing gear attach sec › Failure
Pilot
- Certificate: airline transport pilot
- Ratings: multi-engine land; single-engine land; instructor: airplane multi-engine; instructor: airplane single-engine; instructor: instrument airplane; instrument: airplane
- Flight time: 23,720 hours in all; 8,210 in this make and model; 200 in the last 90 days; 45 in the last 30 days; 5,100 as pilot in command; 1,875 on instruments
- Last flight review: July 14, 2022
- Medical certificate: Class 1 (waiver time limited special)
- Seat: left
- Injury: no injuries
Co-pilot
- Certificate: airline transport pilot
- Ratings: multi-engine land; single-engine land; instructor: airplane multi-engine; instructor: airplane single-engine; instructor: instrument airplane; instrument: airplane
- Flight time: 6,200 hours in all; 677 in this make and model; 163 in the last 90 days; 33 in the last 30 days; 1,600 as pilot in command
- Last flight review: May 11, 2023
- Medical certificate: Class 1 (without waivers/limitations)
- Seat: rgt
- Injury: no injuries
The aircraft
- Airframe total time: 77,318 hours
- Last inspection: continuous airworthiness programme, July 13, 2023
- Maximum gross weight: 350,000 lb
- Seats: 178
- Landing gear: retractable
- Engine 1: P&W PW4060-3 (turbofan); 78,933 hours total
- Engine 2: P&W PW4060-3 (turbofan); 111,467 hours total
- Operator: United Airlines INC
The flight
- Destination: LHR London OF
- Flight plan: IFR
- Runway 19L, 11,500 ft by 150 ft
Weather at the time
- Light: night
- Visibility: 10 statute miles
- Sky: broken clouds at 20,000 ft; a few clouds at 6,500 ft
- Temperature: 0°F (-18°C), dew point 0°F (-18°C)
Documents from the investigation the NTSB's docket: the evidence folder behind the report
6 documents, released by the NTSB on February 26, 2025. View them here, or download them; the NTSB redacts some personal details before release, and this site shows the NTSB's own titles rather than its file names.
| # | Document | What it is | |
|---|---|---|---|
| 1 | Pilot/operator Aircraft Accident Report, NTSB Form 6120.1 | PDF, 11 pages | View Download |
| 2 | Flight Crew Statement - Captain | PDF, 1 page | View Download |
| 3 | Flight Crew Statement - First Officer | PDF, 1 page | View Download |
| 4 | Flight Crew Statements - International Relief Officer | PDF, 1 page | View Download |
| 5 | Photo - Crack in Main Gear Web Stiffener Flange | PDF, 1 page | View Download |
| 6 | Photos -photo Showing Close Up View of Crack in Main Gear Beam Web Stiffener. | PDF, 1 page | View Download |
The same docket at the NTSB · documents without a copy here are fetched from the NTSB when you open them.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.
