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Accidents · NTSB ERA11CA010 · Final report

Bombardier INC CL-600-2B19 accident near New York, New York, October 4, 2010

On October 4, 2010 at about 9:22 pm local time, a Bombardier INC CL-600-2B19, registered N414ZW, was involved in an accident during standing near New York, New York (La Guardia Airport). It was flown under scheduled airline rules (Part 121). 1 person was seriously injured; 52 others were unhurt. The weather was visual conditions (good weather).

The NTSB's probable cause their words, unchanged

The passenger's loss of balance while deplaning.

Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.

What the record shows

Date
October 4, 2010 · about 9:22 pm local time
Place
New York, New York · La Guardia Airport · map
Type
Accident
Injuries
1 person was seriously injured; 52 others were unhurt.
Weather
visual conditions (good weather)
Aircraft
Bombardier INC CL-600-2B19
Registration
N414ZW · registry record · serial 7586
Damage
Not recorded
Flight
Flight · scheduled airline rules (Part 121)

The NTSB's narrative final · quoted from the NTSB record

According to the airline's director of safety, the airplane arrived at the gate and the engines were shut down. While deplaning via the forward entry door stairs, a passenger lost her balance and fell to the ground. The passenger fractured her wrist as a result of the fall.

The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.

The factual record from the NTSB's investigation tables, in plain English

What happened, in order

  1. Miscellaneous/other during standing defining event

The NTSB's findings

  • cause Personnel issues › Action/decision › Action › Incorrect action performance › Passenger

Pilot

  • Certificate: airline transport pilot
  • Ratings: multi-engine land; instrument: airplane
  • Flight time: 6,900 hours in all; 4,303 in this make and model; 209 in the last 90 days; 42 in the last 30 days; 5,520 as pilot in command
  • Last flight review: May 17, 2010
  • Medical certificate: Class 1 (without waivers/limitations)
  • Seat: unk
  • Injury: no injuries

Pilot

  • Certificate: commercial pilot
  • Ratings: multi-engine land; instrument: airplane
  • Flight time: 3,800 hours in all; 3,507 in this make and model; 206 in the last 90 days; 84 in the last 30 days; 1,925 as pilot in command
  • Last flight review: January 13, 2010
  • Medical certificate: Class 1 (without waivers/limitations)
  • Seat: unk
  • Injury: no injuries

The aircraft

  • Seats: 50
  • Landing gear: retractable
  • Engine 1: Ge CF34 SERIES (turbofan); 0 hours total
  • Engine 2: Ge CF34 SERIES (turbofan); 0 hours total
  • Operator: Air Wisconsin Airlines Corporations

The flight

  • Departed from: GSO Greensboro NC at 8:05 pm
  • Destination: LGA New York NY
  • Flight plan: none
  • A second pilot was aboard

Weather at the time

  • Light: daylight
  • Wind: from 040° at 8 knots
  • Visibility: 10 statute miles
  • Sky: broken clouds at 2,500 ft; scat at 1,300 ft
  • Temperature: 63°F (17°C), dew point 55°F (13°C)
  • Altimeter: 29.93 inHg
  • Observation at 9:51 pm from LGA

Injuries

FatalSeriousMinorNone
Cabi1
Flight crew2
Passengers149

Documents from the investigation the NTSB's docket: the evidence folder behind the report

The docket, the folder of records gathered during an investigation (maintenance records, photographs, witness statements, examinations), has not been read from the NTSB for this case yet; the list appears here once it has. Open the docket at the NTSB.

Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.