Boeing 717-200 accident near Charlotte, North Carolina, June 28, 2023
On June 28, 2023 at about 12:58 pm local time, a 2000 Boeing 717-200, registered N955AT, was substantially damaged in an accident during landing (landing roll) near Charlotte, North Carolina (Charlotte/Douglas Intl airport). It was flown under scheduled airline rules (Part 121). No one was hurt; 104 people were on board or involved. The weather was visual conditions (good weather).
The NTSB's probable cause their words, unchanged
A fatigue fracture of the upper lock link that initiated along scratch features on the lower surface at the parting line of the forged aluminum component. Contributing to the accident was the overhaul facilities noncompliance with Service Bulletin 717-32-002.
Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- June 28, 2023 · about 12:58 pm local time
- Place
- Charlotte, North Carolina · Charlotte/Douglas Intl · map
- Type
- Accident
- Injuries
- No one was hurt; 104 people were on board or involved.
- Weather
- visual conditions (good weather)
- Aircraft
- Boeing 717-200, built 2000 · all 717-200s on the register
- Registration
- N955AT · registry record · serial 55017
- Damage
- Substantial damage
- Flight
- Flight · scheduled airline rules (Part 121)
The NTSB's narrative final · quoted from the NTSB record
Delta Air Lines flight 1092 was about 2,000 ft above ground level (AGL) when the flight crew lowered the landing gear handle and observed the nose wheel unsafe condition light illuminate. The unsafe condition was confirmed, and a go-around was initiated to troubleshoot and complete the applicable checklists. Multiple normal and manual landing gear extension attempts were made to no avail, and the flight crew conducted an emergency nose gear up landing. After completing the shutdown and evacuation checklists and verifying the area was safe, an evacuation was performed through the forward entry doors utilizing the emergency slides. A postaccident examination revealed that the nose landing gear upper lock link failed from a fatigue fracture. Fatigue cracks initiated along scratch features which were observed on the lower surface at the parting line of the forged aluminum alloy component. The appearance of the scratch features was consistent with tool marks such as from filing or grinding operations. These scratch features likely acted as stress concentration areas for crack initiation. Once the fatigue cracks had propagated through approximately one-third of the material cross section, the upper lock link fractured in tensile or upward-bending overstress. Visible crack arrest marks indicated the overstress fracture may have occurred over several load cycles. Boeing/McDonnell Douglas issued Service Bulletin 717-32-0002 on December 4, 2001, based on a reported upper lock link fracture due to tool marks and/or rough surface finish across the parting plane of the forged component. The bulletin provided instructions for eddy current inspection of the nose landing gear upper lock link assembly and modification/reidentification or installation of a new/modified assembly. The upper lock link examined was listed as an affected part in this bulletin and was marked with a “V” following the part dash number, which indicated the Service Bulletin procedures had been performed, which included a task to “verify the surface finish is 125 RMS smooth and free from any transverse manufacturing machining marks and modify as required.” A 125 RMS (root mean square) surface finish refers to a roughness average (Rq) of 125 microinches (µin) or approximately 3.2 micrometers (µm). It means the RMS average height of the discontinuities on a surface that make it 'rough' is 124 µin. According to maintenance records, the upper lock link was delivered in February 2001 and installed on a Boeing 717 airplane. The link was removed in June/July of 2009 from the original airplane and service bulletin (SB) 717-32-002 was completed by Israel Aerospace Industries (IAI). A “V” was added to the part number per SB instructions to indicate compliance with the SB. The link remained in service for an additional 7,365 flight cycles, when it was removed with the landing gear for landing gear overhaul. After overhaul, the link was installed on N955AT in March 2014 and remained on the airplane until the accident. A fatigue crack growth analysis was performed by counting major striation features across the fracture surface and estimated 39,059 cycles to failure which agrees well with the maintenance records of 41,257 total flight cycles accumulated on the upper lock link. Boeing indicated that the upper lock link experiences two major loads (extension/retraction) and several minor loads per flight cycle with the extension load being higher due to the gravitational force component. Assuming major fatigue striations correspond to the extension load, fatigue cracking likely initiated early in the part’s lifecycle, and the scratches were present in the as manufactured condition, therefore it is likely that the service bulletin was not adequately complied with by IAI. Some pitting consistent with environmental attack was observed on the adjacent lower surface near the fracture origin, which may have contributed to the increased stress concentrations caused by the scratches. However, this could also be attributed to environmental/chemical exposure after the accident and/or chemical paint stripping that was performed to analyze the fracture. No other cracks were found on the lower surface parting line by fluorescent penetrant inspection. In addition, no material defects or property deficiencies were observed aside from the scratches along the forging parting line.
The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Landing gear not configured during landing (landing roll)
- Abnormal runway contact during landing (landing roll)
- Sys/Comp malf/fail (non-power) during landing (landing roll) defining event
The NTSB's findings
- Aircraft › Aircraft systems › Landing gear system › Gear extension and retract sys › Failure
- Aircraft › Aircraft systems › Landing gear system › (general) › Fatigue/wear/corrosion
- Personnel issues › Task performance › Maintenance › Modification/alteration › Other
- Organizational issues › Support/oversight/monitoring › Oversight › Oversight of personnel › Maintenance provider
Pilot
- Certificate: airline transport pilot
- Ratings: multi-engine land; single-engine land
- Flight time: 15,207 hours in all; 4,087 in this make and model; 86 in the last 90 days; 24 in the last 30 days
- Last flight review: February 14, 2012
- Medical certificate: Class 1
- Seat: left
- Injury: no injuries
Co-pilot
- Ratings: multi-engine land; single-engine sea
- Flight time: 555 hours in all; 555 in this make and model; 88 in the last 90 days
- Last flight review: May 10, 2023
- Medical certificate: Class 1
- Seat: rgt
- Injury: no injuries
The aircraft
- Airframe total time: 60,831 hours
- Last inspection: continuous airworthiness programme, June 23, 2023
- Maximum gross weight: 121,000 lb
- Seats: 100
- Landing gear: retractable
- Engine 1: Rolls-Royce BR 715-C1 (turbofan); 52,020 hours total
- Engine 2: Rolls-Royce BR 715-C1 (turbofan); 52,103 hours total
- Operator: Delta Air Lines Inc
The flight
- Departed from: Atlanta GA at 11:25 am
- Flight plan: IFR
- Runway 36L, 9,000 ft by 150 ft
- A second pilot was aboard
Weather at the time
- Light: daylight
- Wind: from 010° at 5 knots
- Visibility: 7 statute miles
- Sky: clear
- Temperature: 77°F (25°C), dew point 63°F (17°C)
- Altimeter: 29.97 inHg
- Observation at 8:52 am from KCLT
Weather report (METAR): KCLT 281252Z 01005KT 7SM CLR 25/17 A2997 RMK AO2 SLP153 T02500172
Injuries
| Fatal | Serious | Minor | None | |
|---|---|---|---|---|
| Flight crew | 5 | |||
| Passengers | 99 |
Documents from the investigation the NTSB's docket: the evidence folder behind the report
7 documents, released by the NTSB on May 22, 2025. View them here, or download them; the NTSB redacts some personal details before release, and this site shows the NTSB's own titles rather than its file names.
| # | Document | What it is | |
|---|---|---|---|
| 1 | Pilot/operator Aircraft Accident Report, NTSB Form 6120.1 | PDF, 11 pages | View Download |
| 2 | Crew Statements | PDF, 10 pages | View Download |
| 3 | Materials Laboratory Factual Report 23-069 | PDF, 33 pages | View Download |
| 4 | Maintenance Records | PDF, 12 pages | View Download |
| 5 | Systems Group Chair's Factual Report | PDF, 18 pages | View Download |
| 6 | Cockpit Voice Recorder - Specialista��s Factual Report | PDF, 10 pages | View Download |
| 7 | Boeing Submission | PDF, 20 pages | View Download |
The same docket at the NTSB · documents without a copy here are fetched from the NTSB when you open them.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.
