Boeing 787 incident near Mendoza, Ar, June 20, 2024
On June 20, 2024 at about 12:47 pm local time, a Boeing 787, registered PHBHE, was involved in an incident during enroute (cruise) near Mendoza. It was flown under foreign airline rules (Part 129). 3 people had minor injuries; 265 others were unhurt.
The NTSB's probable cause their words, unchanged
The NTSB has not yet published a probable cause for this incident. Investigations usually take one to two years; this page updates when the final report is released.
Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- June 20, 2024 · about 12:47 pm local time
- Place
- Mendoza, Argentina
- Type
- Incident
- Injuries
- 3 people had minor injuries; 265 others were unhurt.
- Weather
- not recorded
- Aircraft
- Boeing 787 9 · all 787s on the register
- Registration
- PHBHE · no longer on the register
- Damage
- Not recorded
- Flight
- Flight · foreign airline rules (Part 129)
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Turbulence encounter during enroute (cruise) defining event
The aircraft
- Maximum gross weight: 560,000 lb
- Landing gear: fixed
- Operator: Klm Royal Dutch Airlines
Weather at the time
- Temperature: 0°F (-18°C), dew point 0°F (-18°C)
Injuries
| Fatal | Serious | Minor | None | |
|---|---|---|---|---|
| Cabi | 3 | 5 | ||
| Flight crew | 3 | |||
| Passengers | 257 |
Documents from the investigation the NTSB's docket: the evidence folder behind the report
The NTSB has not released the docket for this case yet. The docket, the folder of records gathered during an investigation (maintenance records, photographs, witness statements, examinations), is usually released when the investigation is nearly complete, and the list here is refreshed when it appears. Check at the NTSB.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.