Airbus A320-232 accident near Caribbean Sea, AO, September 25, 2023
On September 25, 2023 at about 3:36 am local time, a 2003 Airbus A320-232, registered N569JB, was involved in an accident during enroute (cruise) near Caribbean Sea, AO. It was flown under scheduled airline rules (Part 121). 4 people were seriously injured and 5 people had minor injuries; 161 others were unhurt. The weather was instrument conditions (cloud, fog or low visibility).
The NTSB's probable cause their words, unchanged
An inadvertent encounter with convectively induced turbulence during cruise that was not depicted by the airplane’s weather radar system.
Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- September 25, 2023 · about 3:36 am local time
- Place
- Caribbean Sea, AO · map
- Type
- Accident
- Injuries
- 4 people were seriously injured and 5 people had minor injuries; 161 others were unhurt.
- Weather
- instrument conditions (cloud, fog or low visibility)
- Aircraft
- Airbus A320-232, built 2003 · all A320-232s on the register
- Registration
- N569JB · registry record · serial 2075
- Damage
- Not recorded
- Flight
- Flight · scheduled airline rules (Part 121)
The NTSB's narrative final · quoted from the NTSB record
JetBlue Airlines flight 1256 encountered convective turbulence while in cruise at 34,000 ft over the Caribbean Sea approximately 200 nautical miles (nm) south of Negril, Jamaica. As a result of the turbulence, three flight attendants received minor injuries, two passengers received minor injuries, and four passengers received serious injuries. The aircraft continued to Fort Lauderdale International Airport (FLL), Florida without further incident. According to the Captain, the takeoff climb, and initial cruise at 34,000 ft progressed normally, and the flight conditions were dark, clear with no convective activity observed. The flight crew stated they had the aircraft radar on, had Wi-Fi connectivity, and were continually updating radar images on their Jeppeson FliteDeck (JeppFD) and Weather Services International (WSI) iPad applications. The first officer stated there was significant precipitation and storms to the north of their location in the area near Cuba. As the flight proceeded north, the crew noted an additional area of weather between Jamaica and Cuba that required weather deviations. The first officer stated that he and the captain changed weather ranges on their radar displays multiple times to maintain their situational awareness of the precipitation. At 0335:47 local time, flight data recorder (FDR) data indicated the weather radar was engaged in “weather and turbulence mode” on both the captains and first officer navigational display, with the captain’s range set at 160 nm and the first officer’s set at 320 nm. According to the Airbus Flight Crew Operations Manual (FCOM), when engaged in “weather and turbulence mode”, the navigation display will indicate turbulence and precipitation areas. Autopilot number 2 and the auto thrust were engaged, with Mach target of 0.8 selected, and the seatbelt sign was illuminated. At 0336:20 the airplane encountered turbulence. The flight crew stated they entered severe turbulence and extreme precipitation without warning, with no returns on their weather radar. The FDR data indicated that the airplane varied in pitch angle between -1.8° and +6.3°, the roll angle varied from -8.4° left wing down to 8.8° right wing down, and the vertical acceleration varied between -0.69G and +1.68G. During the encounter, the airplane climbed from 33,980 ft to 34,790 ft, and the Mach varied between 0.732 and 0.820. During this time, the computed longitudinal wind recorded on the FDR varied between 13 knots headwind and 39 knots tailwind, and the computed crosswind varied from 31 knots right crosswind and 24 knots left crosswind. At 0337:08, with the airplane at 34,776 ft altitude, the autopilot was disengaged and a nose down input was applied on the captain’s controller. By 0337:40, the airplane had exited the turbulence, the autopilot was reengaged, and the airplane began to descend back to its assigned attitude of 34,000 ft. The flight crew stated that before the encounter there were no returns on the airplane weather radar, they did not see the cloud ahead, there was no visible lightning, and the weather was not depicted on any weather applications on their iPads. The flight crew stated the only radar returns that were displayed were north of their location near Cuba. Once clear of the weather the crew proceeded to FLL. FDR data showed the flight landed at 0518:27. Once on the ground, the flight crew entered “weather radar inoperative and severe turbulence encounter” in the maintenance logbook. A post accident review of meteorology data showed that there were no Significant Meteorological Information (SIGMET) advisories issued by a Meteorological Watch Office that were active for the accident location at the accident time. A review of the Earth Networks Total Lightning Network (ENTLN) lightning database revealed no flash total lightning activity in the 10 minutes preceding and 4 minutes following the turbulence encounter within 20 miles of the accident location. A Global Data Assimilation System (GDAS) model sounding for near the accident site at 0500 was retrieved from the National Oceanic and Atmospheric Administration’s (NOAA) Air Resources Laboratory and analyzed by the Rawinsonde Observation (RAOB) program. The model showed wind near 35,000 ft was from the south at about 15 knots. RAOB did not identify any moderate or greater clear air turbulence in the atmosphere. Geostationary Operational Environmental Satellite (GOES)-16 infrared (10.3µm) data were obtained from an archive at the Space Science Engineering Center at the University of Wisconsin-Madison. Images from these data at 0340 are presented in Figures 1 and 2. Figure 1 presents a regional view of cloud coverage. The accident location is coincident with a cloud pattern consistent with convective activity. Figure 2 presents a closer view of the accident location. An approximately 2-minute portion of the accident aircraft’s flight path (south-to-north) across the cloud pattern consistent with convective activity reveals that the accident aircraft flew across the coldest portion of the cloud, which was at a brightness temperature of -55°C. According to the GDAS sounding, this temperature corresponded to a cloud top height of about 42,000 ft. Figure 1. GOES-16 infrared imagery from 0340. Image is not corrected for parallax error. The accident location is denoted by the red dot inside the red circle. Figure 2. GOES-16 infrared imagery from 0340. Image is not corrected for parallax error. An approximately 2-minute portion of the accident aircraft’s flight path (south-to-north) is depicted by the light blue line. After being logged as inoperative by the flight crew, the weather radar unit was initially electrically tested on the airplane with no electrical shorts detected. The weather radar was then removed from the event airplane and sent to the manufacturer for testing. The manufacturer testing found that the unit passed all test requirements.
The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Turbulence encounter during enroute (cruise) defining event
The NTSB's findings
- Environmental issues › Conditions/weather/phenomena › Turbulence › Convective turbulence › Awareness of condition
- Environmental issues › Conditions/weather/phenomena › Turbulence › Convective turbulence › Effect on personnel
Pilot
- Certificate: airline transport pilot, commercial pilot
- Ratings: multi-engine land; single-engine land; instrument: airplane
- Flight time: 20,699 hours in all; 13,680 in this make and model
- Last flight review: December 1, 2022
- Medical certificate: Class 1 (without waivers/limitations)
- Seat: left
- Injury: no injuries
Co-pilot
- Certificate: airline transport pilot, flight instructor, commercial pilot
- Ratings: multi-engine land; single-engine land; instructor: airplane single-engine; instrument: airplane
- Flight time: 3,010 hours in all; 710 in this make and model; 722 as pilot in command; 644 on instruments
- Last flight review: June 17, 2023
- Medical certificate: Class 1 (without waivers/limitations)
- Seat: rgt
- Injury: no injuries
The aircraft
- Airframe total time: 310,540 hours
- Maximum gross weight: 162,040 lb
- Seats: 200
- Landing gear: retractable
- Engine 1: Iae 4W5198 (turbojet); 0 hours total
- Engine 2: Iae 4W5198 (turbojet); 0 hours total
- Operator: Jetblue Airways CORP
The flight
- Departed from: GYE Guayaquil OF at 5:00 am
- Destination: FLL Fort Lauderdale FL
- Flight plan: IFR
- A second pilot was aboard
Weather at the time
- Light: night
- Temperature: 0°F (-18°C), dew point 0°F (-18°C)
Injuries
| Fatal | Serious | Minor | None | |
|---|---|---|---|---|
| Flight crew | 3 | 3 | ||
| LapC | 2 | |||
| Passengers | 4 | 2 | 156 |
Documents from the investigation the NTSB's docket: the evidence folder behind the report
9 documents, released by the NTSB on October 29, 2024. View them here, or download them; the NTSB redacts some personal details before release, and this site shows the NTSB's own titles rather than its file names.
| # | Document | What it is | |
|---|---|---|---|
| 1 | Pilot/operator Aircraft Accident Report, NTSB Form 6120.1 | PDF, 11 pages | View Download |
| 2 | Pilot's Statement - Captain | PDF, 1 page | View Download |
| 3 | Pilot's Statement - First Officer | PDF, 1 page | View Download |
| 4 | Meteorology Specialist's Factual Report | PDF, 7 pages | View Download |
| 5 | Cockpit Voice Recorder - Specialist's Factual Report | PDF, 4 pages | View Download |
| 6 | Flight Data Recorder - Specialista��s Factual Report | PDF, 9 pages | View Download |
| 7 | Flight Data Recorder - Attachment 1 (FDR Tabular Data for Event Flight) | data file | Download |
| 8 | Jetblue Weather radar Work Order | PDF, 4 pages | View Download |
| 9 | Weather radar Findings | PDF, 1 page | View Download |
The same docket at the NTSB · documents without a copy here are fetched from the NTSB when you open them.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.
