Embraer ERJ 190 100 IGW accident near Orlando, Florida, April 14, 2017
On April 14, 2017 at about 9:00 pm local time, a 2013 Embraer ERJ 190 100 IGW, registered N373JB, was involved in an accident during enroute (descent) near Orlando, Florida. It was flown under scheduled airline rules (Part 121). 1 person was seriously injured; 3 others were unhurt. The weather was visual conditions (good weather).
The NTSB's probable cause their words, unchanged
an inadvertent encounter with convective turbulence, which resulted in a serious injury to a flight attendant.
Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- April 14, 2017 · about 9:00 pm local time
- Place
- Orlando, Florida · map
- Type
- Accident
- Injuries
- 1 person was seriously injured; 3 others were unhurt.
- Weather
- visual conditions (good weather)
- Aircraft
- Embraer ERJ 190 100 IGW NO SERIES, built 2013 · all ERJ 190 100 IGWs on the register
- Registration
- N373JB · no longer on the register · serial 19000624
- Damage
- Not recorded
- Flight
- Flight · scheduled airline rules (Part 121)
The NTSB's narrative final · quoted from the NTSB record
On April 14, 2017, about 1600 eastern standard time, JetBlue Airlines flight 240, an Embraer E-190, N373JB, encountered turbulence during approach to land at Orlando International Airport (KMCO), Orlando, Florida. One flight attendant sustained serious injuries. The airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled international passenger flight from Lynden Pindling International Airport, Nassau Bahamas. The captain stated that, during the approach to land, the passenger seat belt sign was illuminated and that he could see a scattered/broken cumulous layer of clouds between about 8,000 and 10,000 feet. He expected to encounter turbulence, so he called the flight attendants and told them it was going to be bumpy during the descent and that they were to sit down. Shortly after, the airplane encountered moderate turbulence for about 4 to 7 seconds. A flight attendant then informed the flight crew that one of the aft flight attendants had fallen. After landing, the flight attendant was transported to the hospital where she was diagnosed with a broken fibula.
The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Turbulence encounter during enroute (descent) defining event
The NTSB's findings
- cause Environmental issues › Conditions/weather/phenomena › Turbulence › Convective turbulence › Effect on personnel
Pilot
- Certificate: airline transport pilot
- Ratings: multi-engine land; instrument: airplane
- Flight time: 13,000 hours in all; 5,500 in this make and model
- Medical certificate: Class 1
- Seat: left
- Injury: no injuries
Co-pilot
- Ratings: multi-engine land; instrument: airplane
- Flight time: 14,500 hours in all; 1,300 in this make and model
- Medical certificate: Class 1
- Seat: rgt
- Injury: no injuries
The aircraft
- Airframe total time: 11,614 hours
- Last inspection: continuous airworthiness programme
- Maximum gross weight: 114,199 lb
- Seats: 105
- Landing gear: retractable
The flight
- Departed from: MYNN Nassau at 8:55 pm
- Destination: Orlando FL
- Flight plan: IFR
- A second pilot was aboard
Weather at the time
- Light: daylight
- Temperature: 0°F (-18°C), dew point 0°F (-18°C)
Injuries
| Fatal | Serious | Minor | None | |
|---|---|---|---|---|
| Cabi | 1 | 1 | ||
| Flight crew | 2 |
Documents from the investigation the NTSB's docket: the evidence folder behind the report
4 documents, released by the NTSB on October 20, 2020. View them here, or download them; the NTSB redacts some personal details before release, and this site shows the NTSB's own titles rather than its file names.
| # | Document | What it is | |
|---|---|---|---|
| 1 | Quick Access Recorder - Specialista��s Factual Report | PDF, 7 pages | View Download |
| 2 | Quick Access Recorder - Attachment 1 - Tabular Data (Csv) | data file | Download |
| 3 | Pilot/operator Aircraft Accident Report, NTSB Form 6120.1 | PDF, 9 pages | View Download |
| 4 | Pilot's Statements | PDF, 2 pages | View Download |
The same docket at the NTSB · documents without a copy here are fetched from the NTSB when you open them.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.