Boeing 777 accident near Rome, It, September 30, 2012
On September 30, 2012 at about 1:05 pm local time, a Boeing 777, registered EIISB, was substantially damaged in an accident during prior to flight near Rome. It was flown under rules the NTSB did not record. No one was hurt; 259 people were on board or involved.
The NTSB's probable cause their words, unchanged
The NTSB has not yet published a probable cause for this accident. Investigations usually take one to two years; this page updates when the final report is released.
Source: NTSB aviation accident database, copy made October 5, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- September 30, 2012 · about 1:05 pm local time
- Place
- Rome, Italy
- Type
- Accident
- Injuries
- No one was hurt; 259 people were on board or involved.
- Weather
- not recorded
- Aircraft
- Boeing 777 · all 777s on the register
- Registration
- EIISB · no longer on the register
- Damage
- Substantial damage
- Flight
- Flight · rules the NTSB did not record
The NTSB's narrative preliminary · quoted from the NTSB record
On September 30, 2012, about 1305 Coordinated Universal Time (UTC), a Boeing 777-200 sustained damage to the forward left passenger door and aircraft structure when a jetbridge was moved during boarding operations at Rome Fiumicino Airport, Rome, Italy. There were no injuries to the 245 passengers and 14 crewmembers on board. The accident is being investigated by the Agenzia Nazionale Per LA Sicurezza Del Volo of Italy. Inquiries regarding this accident should be directed to: Agenzia Nazionale Per La Sicurezza Del Volo Via A. Benigni, 53 00156 Rome Italy
The complete narrative as the NTSB published it. The NTSB's docket holds the report as a PDF and any photographs, statements and other documents from the investigation.
The factual record from the NTSB's investigation tables, in plain English
What happened, in order
- Aircraft loading event during prior to flight defining event
The aircraft
- Landing gear: fixed
Weather at the time
- Temperature: 0°F (-18°C), dew point 0°F (-18°C)
Injuries
| Fatal | Serious | Minor | None | |
|---|---|---|---|---|
| Flight crew | 14 | |||
| Passengers | 245 |
Documents from the investigation the NTSB's docket: the evidence folder behind the report
The NTSB has not released the docket for this case yet. The docket, the folder of records gathered during an investigation (maintenance records, photographs, witness statements, examinations), is usually released when the investigation is nearly complete, and the list here is refreshed when it appears. Check at the NTSB.
Everything on this page comes from the NTSB's public records. The narrative, probable cause and findings are the NTSB's own words; the coded tables behind the report are written out in plain English, with pilots' ages, home towns and medical details left out. The documents and photographs are the NTSB's docket, shown as the NTSB released them. This site's own text never names anyone involved. A preliminary report can change; the final report usually follows one to two years later, and the page is refreshed when it does.