Bombardier INC CL-600-2B19 incident near Phoenix, Arizona, October 18, 2010
On October 18, 2010 at about 9:34 pm local time, a Bombardier INC CL-600-2B19, registered N938SW, suffered minor damage in an incident near Phoenix, Arizona (Phoenix Sky Harbor Intl. airport). It was flown under scheduled airline rules (Part 121). No one was hurt; 53 people were on board or involved. The weather was visual conditions (good weather).
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The NTSB's probable cause their words, unchanged
The overextension of the main cabin door due to difficulty opening the door because the power-assist motor cable was lodged within the main cabin door assembly.
Source: NTSB aviation accident database, copy made September 29, 2026. Docket and reports at the NTSB.
What the record shows
- Date
- October 18, 2010 · about 9:34 pm local time
- Place
- Phoenix, Arizona · Phoenix Sky Harbor Intl. · map
- Type
- Incident
- Injuries
- No one was hurt; 53 people were on board or involved.
- Weather
- visual conditions (good weather)
- Aircraft
- Bombardier INC CL-600-2B19
- Registration
- N938SW · registry record · serial 7741
- Damage
- Minor damage
- Flight
- Flight · scheduled airline rules (Part 121)
The NTSB's narrative final · quoted from the NTSB record
The flight crew reported that, at the completion of the flight, the airplane taxied to the arrival gate, and ground personnel attempted to open the airplane's main passenger cabin door. The airplane had been dispatched with the main cabin door's power-assist motor inoperative, which was deferred via company maintenance procedures and the minimum equipment list. Ground personnel were unable to open the door and received assistance from the captain. Initially, the captain was unable to open the door, which was jammed in the closed position. After several attempts, the captain exerted a large force with his shoulder and was able to get the door to open. When the main cabin door was finally opened, it traveled beyond its normal extension limits and hit the pavement. The power-assist motor cable was found lodged within the door assembly.
The NTSB's narratives can run to many pages; this is the opening. Read the full report at the NTSB.
About this page
Everything above comes from the NTSB's public accident database and is rewritten in plain English only where the NTSB used codes; the probable cause and narrative are the NTSB's own words. This site never names pilots, passengers or anyone else involved. A preliminary report describes what is known soon after the event and can change; the final report, with the probable cause, usually follows one to two years later and this page is refreshed when it does. Case number WPR11IA019.